Effective Date: 20/05/24

Last Updated: 11/05/26

Provider: SLATE Hair Academy

SLATE HAIR ACADEMY: TERMS & CONDITIONS – PRIVACY POLICY

By using our website (www.slatehair.com), our mobile application (the “App”), or by booking a course or purchasing a product, you agree to the following terms.

PART 1: TERMS & CONDITIONS

1. About SLATE Hair Academy

SLATE Hair Academy provides independent, professional hairdressing education online and in-person. Upon finishing a course, students receive a SLATE Certificate of Completion to recognize their attendance and the skills learned. Please note our courses are designed for independent professional development and do not provide a national vocational qualification (e.g., NVQ/VTCT). We also sell professional hair products.

2. Platform Use & Account Security

Accuracy: You must provide truthful information when booking or registering.

Security: You are responsible for your App/Website login credentials. SLATE is not liable for unauthorized access due to your negligence.

Data Deletion: App users can request account and data deletion at any time by emailing in**@*******ir.com.

3. Intellectual Property

All content—including videos, manuals, techniques, and the App interface—is the exclusive property of SLATE Hair Academy.

Restrictions: You may not record, screen-capture, or redistribute any course materials. Your purchase grants a single-user license for personal educational use only.

4. Course Bookings, Scheduling & Student Conduct

Confirmation: Your place is only secure once full payment (or an agreed deposit) is received.

Rescheduling & Date Changes: SLATE Hair Academy reserves the right to refuse any requests to change course dates. If you request a date change 14 days or more before the scheduled class date, we may consider accommodating the change at our sole discretion. We strictly will never allow date changes or rescheduling if the request is made less than 14 days before the class date.

Conduct: We maintain a professional learning environment. We reserve the right to remove students (without refund) for disruptive behavior, harassment, or safety violations.

Enrolment Agreement: Professional courses are subject to an additional Student Enrolment Agreement which must be signed before the course begins.

Nature of Booking (B2B): All professional training bookings are considered

Business-to-Business (B2B) contracts for professional vocational development. B2B contracts are not subject to the 14-day consumer cooling-off period under UK law.

Non-Refundable Deposits: Deposits are strictly non-refundable as they secure a dedicated training station and educator.

Statutory 14-Day Waiver: For individual consumer bookings, you expressly request that SLATE begins enrollment services immediately upon payment. You acknowledge that this action waives your statutory 14-day right to cancel once the course is within 14 days of commencement.

Internal Complaints Procedure: In the event of a dispute, you agree to complete our internal resolution process (written complaint to the Principal) before seeking external legal representation.

5. Promotions & Discount Codes

Usage: Discount codes (e.g., “10% OFF”) are valid for one use per customer unless stated otherwise.

Exclusions: Codes cannot be used on sale items, gift cards, or combined with other offers.

Discretion: SLATE reserves the right to withdraw or modify promotions at any time.

6. Product Sales & Shipping

Pricing: Prices are in GBP. Please note: SLATE Hair Academy is not currently registered for VAT; no VAT has been charged.

Payments: We accept payments via Revolut, Stripe, and PayPal.

Delivery: Risk of loss passes to you once the item is shipped. SLATE is not liable for items stolen after confirmed delivery.

7. Returns & Refunds (Physical Products)

14-Day Policy: Unused products in original packaging may be returned within 14 days.

Hygiene Exception: Due to health and safety, hair tools, brushes, or liquid products cannot be returned once the seal is broken or the item has been used.

Faulty Items: Report damaged items within 3 days for a replacement or refund.

8. ACADEMY SAFETY, PUNCTUALITY & ATTENDANCE

The “15-Minute” Rule: Students must arrive 15 minutes before the session starts for station setup and mandatory safety briefings.

Lateness & Attendance: Receiving a certificate of completion requires 80% attendance. Repeated lateness (3+ occurrences) will be recorded as unauthorized absence and deducted from your attendance total. Failure to meet the 80% threshold results in no certificate and no refund of fees.

Health, Safety & PPE: Professional attire and closed-toe shoes are mandatory. Required Personal Protective Equipment (gloves/aprons) must be worn during all chemical services to maintain a safe environment.

Model Liability: Services are performed by learners under supervision. Models waive claims for aesthetic dissatisfaction and agree to allow corrective work if a technical issue arises.

PART 2: PRIVACY POLICY (GDPR & APP COMPLIANCE)

9. Data We Collect

Personal Info: Name, email, phone, and shipping address.

App Data: Device ID, OS version, and App interaction data.

Device Permissions: The App may request access to your Camera/Library and Push Notifications.

10. How We Use Your Data

Purpose: To fulfill bookings, issue certificates, and ship products.

Communications: By booking, you agree to receive Transactional messages (receipts, course updates).

Marketing (Soft Opt-in): As a customer, we may send news and 10% off codes via Klaviyo or similar platforms. You can “Unsubscribe” at any time.

WhatsApp: We only use WhatsApp for urgent updates or if you have messaged our business line first to opt-in.

Media Release (ON/OFF Switch): We capture photos/videos for marketing. Your enrolment form includes an explicit YES/NO toggle. Consent allows usage on Instagram, TikTok, YouTube, and digital/print advertising. You may withdraw this consent in writing.

11. Third-Party Sharing

We share data only with essential partners:

Marketing & CRM: Klaviyo and Mailchimp.

Payments: Revolut, Stripe, and PayPal.

Analytics: Google Analytics / Firebase.

App Stores: Apple and Google.

12. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your data. Contact in**@*******ir.com to exercise these rights.

PART 3: LEGAL DISCLOSURES

13. Limitation of Liability

SLATE Hair Academy is not liable for personal injury resulting from the improper application of techniques taught, nor for lost/stolen items during in-person training.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the English courts.

15. Contact

Email: in**@*******ir.com

Address: 2nd Floor, 72 Berwick St, London, W1D 5JX