Terms & conditions – Privacy Policy

Terms & Conditions, Privacy Policy, and Returns Policy

Effective Date: 20/05/24

Last Updated: 06/03/26

Provider: SLATE Hair Academy

Welcome to SLATE Hair Academy. By using our website (www.slatehair.com), our mobile application (the “App”), or by booking a course or purchasing a product, you agree to the following terms.

PART 1: TERMS & CONDITIONS

1. About SLATE Hair Academy

SLATE Hair Academy provides professional hairdressing education online and in-person. We offer accredited certificates and sell professional hair products.

2. Platform Use & Account Security

Accuracy: You must provide truthful information when booking or registering.
Security: You are responsible for your App/Website login credentials. SLATE is not liable for unauthorized access due to your negligence.
Data Deletion: App users can request account and data deletion at any time by emailing in**@*******ir.com.

3. Intellectual Property

All content—including videos, manuals, techniques, and the App interface—is the exclusive property of SLATE Hair Academy.

Restrictions: You may not record, screen-capture, or redistribute any course materials. Your purchase grants a single-user license for personal educational use only.

4. Course Bookings & Student Conduct

Confirmation: Your place is only secure once full payment (or an agreed deposit) is received.
Conduct: We maintain a professional learning environment. We reserve the right to remove students (without refund) for disruptive behavior, harassment, or safety violations.
Enrolment Agreement: Professional courses are subject to an additional Student Enrolment Agreement which must be signed before the course begins.

5. Promotions & Discount Codes

Usage: Discount codes (e.g., “10% OFF”) are valid for one use per customer unless stated otherwise.
Exclusions: Codes cannot be used on sale items, gift cards, or combined with other offers.
Discretion: SLATE reserves the right to withdraw or modify promotions at any time.

6. Product Sales & Shipping

Pricing: Prices are in GBP and include VAT where applicable.
Delivery: Risk of loss passes to you once the item is shipped. SLATE is not liable for items stolen after confirmed delivery.

7. Returns & Refunds (Physical Products)

14-Day Policy: Unused products in original packaging may be returned within 14 days.
Hygiene Exception: Due to health and safety, hair tools, brushes, or liquid products cannot be returned once the seal is broken or the item has been used.
Faulty Items: Report damaged items within 3 days for a replacement or refund.

PART 2: PRIVACY POLICY (GDPR & APP COMPLIANCE)

8. Data We Collect

Personal Info: Name, email, phone, and shipping address.
App Data: Device ID, OS version, and App interaction data (for performance and analytics).
Device Permissions: The App may request access to your Camera/Library (for profile/course uploads) and Push Notifications.

9. How We Use Your Data

To fulfill bookings, issue certificates, and ship products.
Communications: By booking, you agree to receive Transactional messages (receipts, course updates).
Marketing (Soft Opt-in): As a customer, we may send you news and 10% off codes via Mailchimp or similar platforms. You can “Unsubscribe” at any time.
WhatsApp: We only use WhatsApp for urgent updates or if you have messaged our business line first to opt-in.

10. Third-Party Sharing

We share data only with essential partners:

Marketing: Mailchimp / CRM providers.
Payments: Stripe / PayPal.
Analytics: Google Analytics / Firebase (for App performance).
App Stores: Apple and Google (for App distribution).

11. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your data. Contact in**@*******ir.com to exercise these rights.

PART 3: LEGAL DISCLOSURES

12. Limitation of Liability

SLATE Hair Academy is not liable for personal injury resulting from the improper application of techniques taught, nor for lost/stolen items during in-person training.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the English courts.

14. Contact

Email: in**@*******ir.com

Address: 2nd Floor, 72 Berwick St, London, W1D 5JX